Case Study 1  
Industry :  Accounting

Problem:
John was using an answering service to screen his calls. As with 99% of answering services, his calls would go to the 'floor', which has dozens if not hundreds of usually low paid personnel. Many times the name of his company would be mis-pronounced, or the phone would ring 8 times before someone picked up. When they did answer the call, in the background the caller could easily hear a room full of operators. When the caller would ask "Is this an answering service?", they almost always said yes. John knew he was losing a lot of business.

Solution:
John saw a display ad for Hands-Free Office in Entrepreneur Magazine. He immediately signed up and now has the same 4 people answering his calls, all of whom know his company and services and even help close sales for him. 98% of the time calls are picked up before the 3rd ring and callers never hear people in the background and often comment to John on the professionalism of his staff. John often hands his business cards to clients and tells them to call his office and ask for his secretary. His customers would never guess that John's secretary is an account executive with Hands-Free Office Business Services, thousands of miles away from John's location. John's business has increased over 350%! All of this with the cost actually being less than the answering service he was using.

Case Study 2
Industry :  Website Owner / eCommerce

Problem Scenario:
Lowes Home Improvement Warehouse needed a personable staff to take the calls for the grand opening of new stores throughout California.  Promotional merchandise was offered and they needed quality personnel that proved nearly impossible to find with an answering service.

Solution:  
They turned to Hands-Free Office Business Services to coordinate a direct mail campaign to get the word out.  The personable staff assigned to Lowes collected addresses, names and coordinated mailing lists so that contractors would know to come to their new stores rather than the competition.

Case Study 3
Industry :  Home-Based Business

Problem Scenario:
Stacy was laid off from a Fortune 500 company.  She decided to go into business for herself, but could not afford to rent office space.  She set up a home office utilizing a voicemail service hoping this would convince others she had a more established company.  Unfortunately, while she was on the phone callers would be prompted to leave a voicemail message, which is quite frustrating to those of us who have been through the whole 'press 1 for sales, press 2 for products voicemail hell'.  Most people feel that it takes far too long to navigate through, and if the caller doesn't get a live person by the end of the call, they leave frustrated.  She regularly heard hang ups on her voicemail, and knew that she was not only missing calls, but missing sales.

Solution:
She saw an ad in Inc. Magazine and called Hands-Free Office and opened an account.  Stacy never misses calls now and has the use of office addresses making her company look as if it is a large corporation, with offices in New York, Florida, and Nevada.  On her website she has the names of her new staff listed and Hands-Free Office takes orders and forwards mail to her.  Her business has increased by 74% in the first 3 months alone!

Case Study 4
Industry :  General Contractor

Problem Scenario:
Michael started a general contracting business out of his home in 2000.  As his business grew, he struggled with wanting to hire a staff member, but not wanting to employ a stranger in his home (especially when he would never be there, having to go on site for jobs).  He tried three answering services in a row but the people answering his line sometimes didn't even know what state he was in.  He looked into renting an office so he could hire someone, but space proved too costly and his research showed him that if he hired someone he would have a mountain of paperwork, as well as have expenses that he didn't plan on.  Having to match an employees FICA (Social Security) taxes shocked him, and he quickly realized that for every $10 in salary an employer had to pay, there was almost another $5 in additional expenses.  Convinced that the government simply did not want people to have a business, he grew frustrated.

Solution:
A friend of Michael's mentioned a service that he thought was even better than hiring a staff.  It has been over a year since Michael's friend recommended Hands-Free Office, and he has no intentions of hiring a phone staff.  Michael had gotten a 10% discount on his first month for being referred, and his friend received a free month of service.  Both he and Michael realize that with Hands-Free Office they truly have an ally that helps them expand their businesses.  Michael has 4 people working for him now and Hands-Free Office has helped him multiply his business.  Hands-Free Office's service is not only a great benefit to him, the fee is also a tax write off!